Frequently Asked Questions
Don’t see your question?
Fill out the form here: huntworthgear.com/contact-us
Can I change or cancel my order?
Unfortunately, once an order is placed, we cannot make any changes or cancel it since paperwork is processed quickly at our warehouse, and the shipping process has already started. If you decide you do not want an item you ordered, you are welcome to return it for a refund.
What is your return policy?
We have a very easy return policy for new items (with tags) within 90 days of purchase. Read more and start the process here: huntworthgear.com/returns/
Do you offer exchanges?
No, we do not offer exchanges at this time. If you need a size exchange, please return the item and reorder the size you need at your convenience.
What is your warranty policy?
We offer a one-year limited warranty from the date of purchase. You can read more and contact us by visiting this page: huntworthgear.com/huntworth-1-year-limited-warranty/
Do you ship internationally?
We only ship within the USA and to Canada at this time. Please note that website pricing is USD, and Canadian shipping costs include 18% duty and 5% GST.
Do you offer free shipping?
We offer free shipping on US orders over $250. Please note that this total is calculated after coupon codes are applied.
Where do you ship from?
We are located in Pittsburgh, PA, and orders are shipped out Monday to Friday.
What is your processing time?
We do our best to ship within 1-2 business days (Monday-Friday) of an order being placed. It may take longer for us to ship during busy holiday times or during sales.
How long does shipping take?
We do our best to supply accurate timelines for each shipping option on the checkout page of the website before you place an order. We offer FedEx Smart Post shipping, which is the slowest method, FedEx Ground, and FedEx 2-day shipping.
Do you have a pro-staff program?
Yes. Please apply for our pro-staff program here: huntworthgear.com/pro-staff-application/
Do you have a guide/outfitter program?
Yes. Please apply for our guide/outfitter program here: huntworthgear.com/guide-outfitter-program/
Do you offer a military, veteran, or first responder discount?
Yes. We offer a 15% off discount code for military, veterans, and first responders. Please contact us here: huntworthgear.com/contact-us. Please note that only one discount code can be used per order.
Do you offer industry discounts?
Yes. Please contact us here: huntworthgear.com/contact-us for more information.
Do you have retail locations?
We do not have a Huntworth storefront, but we do sell in stores across the United States. If you’re looking for a store that carries Huntworth brand clothing or accessories in your area, please contact us at huntworthgear.com/contact-us, and please provide your city, state, and zip code.